greyhound bus ticket refund south africa

How long is the bus ride from Harrismith to Durban? Tickets issued by Greyhound/Citiliner for travel on vehicles or service to be provided by other operators will be subject to the conditions of carriage of such other operator. Copyright © Greyhound 2021. Greyhound/Citiliner may in certain instances, revise seat allocations and operate substitute vehicles of substantially the same standard to those advertised. Our intercity bus and coach network covers all the major cities in South Africa as well as Harare, Bulawayo in Zimbabwe and Maputo in Mozambique. Movies on the Move – Greyhound keeps you entertained. Excess luggage will only be accommodated subject to space availability and will be incur an additional charge per kilogram specified at the terminal offices. Re-bookings may be made at Greyhound offices, the 24 hour Customer Care facility (087 352 0352), or any authorised travel agent, i.e. 24hrs Customer Care/Reservations: 011 611 8000 | 087 352 0352. If you continue to use this site we will assume that you are happy with it. Any increase in the cost/price of the ticket in the event of a re-booking will be for the account of the passenger, payable immediately on making the re-booking. Any claim for missing luggage must be submitted to us within 48 hours  of the arrival of your journey. Refunds will only be given in respect of tickets cancelled in excess of 72 hours of the scheduled departure time with a 20% administration fee. Immigration Amendment Act: New regulations came into effect on 01 June 2015 which impacts on any Cross Border travel with children under the age of 18. Greyhound Goes to Cape Town – exciting things to do. Passengers traveling with Medical apparatus or that require assistance or medication must contact the Greyhound Call Centre well in advance (087 352 0352). With Busbud, you can eaisly check the bus schedules, ticket prices, cheap bus trips and what services are offered on the bus (WiFi, extra legroom, generous luggage allowance). 16 talking about this. Greyhound/Citiliner will not allow firearms or any harmful chemicals, explosives, or toxic substances to be carried on to the coaches. In the event of any cancellation of the advance booking being less than 72 hours or greater than 12 hours prior to departure time no refund will be allowed and only a travel voucher valid for 6 months will be permitted or a re-booking subject to a cancellation or re-booking fee of 50% of the original ticket prices. Re-bookings may be made at Greyhound offices, the 24-hour Customer Care facility 087 352 0352, or any authorised travel agent, i.e. So, whether you’re looking for a luxury bus from Johannesburg to Cape Town, from Durban to Pretoria, we have you covered; yes, from the Cape to Harare, from the Natal to Maputo, from the hills of the Transkei to the golden fields of the Free State (via most villages, dorpies and towns) we have you luxuriously covered. If you have any other questions, please use this form and we'll get back to you. Infants under the age of two travel free of charge, provided they sit on an adult’s lap. We offer E-Ticket and other ticket delivery options and ways to pay. Services resumed. Greyhound was one of the first coach operators to begin services in South Africa. Refunds: Refunds will only be given in respect of tickets cancelled in excess of 72 hours of the scheduled departure time with a 20% administration fee. In all instances, with any re-bookings, any increase in fare at the time of the re-booking being requested, will also be for the account of passenger payable immediately on making the re-booking. The prices of fares are set out on the website at [www.greyhound.co.za/www.citiliner.co.za] or by calling the 24 hour customer care telephone line at [087 352 0352]. Help and Info. Track your bus in real time; Find a great hotel deal for your trip; Need a place to park? Change your ticket for free, prior to your scheduled departure date. Ticket cancellation & refunds: Greyhound bus tickets may be cancelled subject to payment of a cancellation fee. User trip reviews best describe Intercape, Greyhound bus services. bus ticket prices from howick to durban? All refund applications must be submitted to Greyhound Customer Care (087 352 0352) or may be submitted to any Greyhound Office. 087 352 0352. Any alteration to the text or copy of a ticket will render it invalid. expand_more; Bus prices to King William's Town costs between ZAR 370.00 to ZAR 555.00 each seat. In all instances, with any re-bookings, any increase in fare at the time of the re-booking being requested, will be for the account of the passenger. Telephone Booking: 24 hours – 27 11 611 8000 or 087 352 0352. Greyhound/ Citiliner reserves the right to trace any lost luggage  for 7 days from the reported loss. Help and Info. This does not prevent Greyhound/Citiliner from bringing legal proceedings in a High Court that has jurisdiction. Search bus schedules and compare ticket prices with Busbud. Types of bus fares. Since 1984 we’ve brought you South Africa’s favourite luxury coach solution, connecting cities as old the country itself and towns as brilliantly curious as the cultures that connect us. CheckMyBus is here to help! Main bus companies in South Africa Intercape ★★★★☆ (3.8/5) Intercape is the largest intercity passenger transport service operating in South Africa but also in Namibia, Botswana, Zimbabwe, Zambia, Malawi and Mozambique.. Eldo Coach ★★★★☆ (3.5/5) Eldo Coach is the second-largest bus company in South Africa. ‏‏‎ Tips to find cheap bus tickets … Pre-purchase parking near our locations to save a bundle. Baggage must be adequately secured and locked at all times. To apply for a refund you'll need to send us your original ticket along with your refund request, in writing, to: Before you email us, you can check if you're eligible for a refund or exchange online. If the passenger arrived within 2 hours after the scheduled departure time of the service the passenger may be entitled to a 50% refund of the original ticket price at Management Discretion. Now, every year we transport 804 293 passengers over 25 million km of road, traveling across a comprehensive network of Southern African tar. This includes electronic cigarettes. It is related to the bus ticket type, refundable or non-refundable. Without doubt, there’s a reason we’re South Africa’s favourite. Find the best bus for your trip on South Africa and around it! Any re-booking must be accompanied by the original ticket. It is the passenger’s responsibility to ensure that the correct information is shown on the ticket. No standing passengers shall be conveyed. Contact Us/ Feedback: You may get in contact with us at any time. Alternatively, passengers may opt to be rebooked on the next available service on that very same route, with no fee being levied. Services resumed. Proof of identity will be required when the ticket is purchased and on boarding the coach. Make sure to have your Greyhound booking reference on hand when you want to exchange your ticket. Economy Economy Extra Flexible; Non-refundable: Non-refundable: Refundable: $20 fee to change your travel date or time before trip date: $20 fee to change your travel date or time before trip date: No fees to change travel details before trip date: 1 under the bus bag free (2nd & 3rd bags $20 each) 1 under the bus bag free (2nd & 3rd bags $20 each) The passenger will be liable for all legal costs, as may be permissible in law, spent in recovering any amount that the passenger owes Greyhound/Citiliner. Greyhound/ Citiliner will not provide meal or accommodation vouchers or accept any further liability during delayed or connecting services or changes in published schedules, due to Operational changes. Unless Greyhound/Citiliner acted with gross negligence or fraudulent intent, Greyhound/Citiliner will not be liable for any loss or damage suffered by any person or passenger to whom such a ticket has been issued. Each passenger is permitted to take free of charge, at own risk, two suitcases not exceeding 80cm x 60cm x 30cm in size, of a total mass not exceeding 30kg. Greyhound/Citiliner will not be liable to the passenger for any loss arising from any failure or delay in the connection between its services resulting from circumstances beyond Greyhound/Citiliner’s control. So, whether you’re looking for a luxury bus from Johannesburg to Cape Town, from Durban to Pretoria, we have you covered; yes, from the Cape to Harare, from the Natal to Maputo, from the hills of the Transkei to the golden fields of the Free State (via most villages, dorpies and towns) we have you luxuriously covered. +27 11 611 8000 or The Terms and Conditions around refunds and cancellations; Refunds will only be given in respect of tickets cancelled in excess of 72 hours of the scheduled departure time with a 20% administration fee. Back to top . If a passenger should stop or interrupt or deviate his/her journey, then a separate ticket at the appropriate fare for each individual further journey will be required. Buying a ticket for someone else. When luxury yearns for affordability, our liners shine the brightest: We are the most luxurious bussing solution this side of equator, available with Dreamliners built to 5-star specifications and an experience defined by professionalism, punctuality and good ol’ fashioned politeness. Busbud has been an authorized seller of Greyhound bus tickets since 2015. Refunds requested less than 12 hours of the scheduled departure time, a 100% cancellation fee will apply. Bookings for special needs passengers must be facilitated via the Greyhound Customer Call Centre. Passengers are not permitted to travel on vehicles between depots or other parking places and terminal points. Baggage is designed to protect its contents and as such Greyhound/ Citiliner will not accept liability for damage to items such as zips, handles, wheels or for general ‘wear and tear’ on any baggage. Copyright © Greyhound 2021. The bus was late. Every reasonable effort will be made to offer alternative services. Greyhound/Citiliner accepts no responsibility for passengers who are not in possession of proper and valid travel documents, nor where entry to any country or territory is refused to any person for any reason. Ticket info. Greyhound/ Citiliner is supported by Helivac Medical Response and all coaches are under constant Greyhound Satellite surveillance. Make sure to have your Greyhound booking reference on hand when you want to exchange your ticket. Ticket info. All historical data is held in a secure environment. The bus service runs several times per day from Pretoria to Durban. At least one adult over the age of 16 must be present for each infant under the age of 2. Tickets cancelled less than 72 hours and greater than 12 hours of the scheduled departure time will be subject to a 50% rebooking fee. Africa South Africa Citiliner. Greyhound/ Citiliner operates complimentary shuttle services for passengers wanting to travel to and from Park City, from Pretoria or Midrand and passengers may be required to board a courtesy shuttle service and therefore a change-over may be required at Park City (and vice versa). Passengers must obtain a Greyhound/Citiliner luggage sticker when boarding. It is the passenger’s responsibility to ensure that the correct information is shown on the ticket. Now, every year we transport 804 293 passengers over 25 million km of road, traveling across a comprehensive network of Southern African tar. Be aware that not every bus ticket is refundable. Partially used round trip-tickets may be submitted for refund when either the going or return portion is completely unused. - free bus ticket anywhere Greyhound has a stop or station! All personal and credit card information is encrypted through secure server software to prevent any third party access to your data. We offer E-Ticket and other ticket delivery options and ways to pay. E-Ticket. Any cancellations requested less than 72 hours of the scheduled departure, can only be rebooked, valid for a period of 6 months. expand_more; Bus prices to Durban costs between ZAR 250.00 to ZAR 250.00 each seat. Search, contrast & book the cheapest bus deals. Our fare options and inclusions. In Bus Booking, Bus Tickets, bus travel, Dreamliner, Durban, George, Greyhound, Summer travelling, Things to do, transportation, travel tips, Travelling Posted July 6, 2017 101 Of the best destinations in South Africa Part 1 The journey time may be longer on weekends and holidays; use the search form on this page to search for a specific travel date. Greyhound/Citiliner’s liability for any loss or damage to passengers’ luggage or personal property will be limited to a maximum of R1000,00 per claim in circumstances where Greyhound/Citiliner acted with gross negligence or fraudulent intent. Ticket info. Here is a selection of great bus deals across South Africa and neighbouring countries. Enquiries and complaints may be submitted via the website, Greyhound Customer Care Centre and any Greyhound Offices Nationwide. Greyhound is part of a network of bus companies which sell tickets on each other’s routes to allow connections to even more locations. Bus services relates to bus quality, punctuality, cleanliness, and staff behavior. Official complaints must be raised and submitted within 14 days of travel. This is a useful information to search and compare bus ticket prices. All Rights Reserved. Should the re-booking request occur less than 12 hours before departure, a 100% re-booking fee will apply. Computicket or Shoprite Checkers. Refund will be based on the fare paid minus the one-way fare. Greyhound/Citiliner will give reasonable notice of changes to schedules. A passenger has the right to cancel an advance booking provided the cancellation is not less than 72 hours prior to the scheduled departure time and will be entitled to a refund subject to the imposition of a cancellation fee of 20% of the price of the ticket. Our fare options and inclusions. This is done for your own safety. Arrangements for assistance for passengers will be done during the booking process. +27 11 611 8000 or In all instances, with any re-bookings, any increase in fare at the time of the re-booking being requested, will also be for the account of the Passenger. I've had a look at the advance ticket prices for the Greyhound- there's no way it offers as much flexibility as the Discovery Pass once did, simply because the prices of individual journeys soon add up and the hop-on-hop-off aspect is seriously curtailed. This constitutes a no-show and a 100% cancellation fee will apply. Should the cancellation request occur less than 12 hours before departure, a 100% cancellation fee will apply. This ticket is issued subject to the terms and conditions set out below. Compare prices for Intercape, Eldo Coaches. Children over the age of two and under the age of twelve will be required to purchase a ticket and the child fare will apply. As a result, no bus services will be available during this time. Privacy and Security: – Using a credit card to purchase Greyhound/ Citiliner tickets is safe. If you need to reschedule or cancel your trip due to COVID-19, you will be issued a Citiliner voucher. The passenger, by accepting and using the ticket, confirms that he/she has been given an adequate opportunity to read and understand the terms and conditions and that he/she is aware of all the terms printed in bold. https://greyhound.co.za/wp-content/uploads/2018/03/Greyhound-logo-200.png, https://www.greyhound.co.za/wp-content/uploads/2019/05/updated-ts-cs.png. We will not accept any liability for any cancelled services. Any request for a rebooking must be accompanied by the original ticket. All information requested for an internet booking is required solely to process the reservation. Keeping up to date with our Terms and Conditions is not only in the interest of your safety, but also makes your journey with us as easy and as enjoyable as possible. In normal cases, you can get a full or partial refund of your Greyhound tickets. Greyhound has the cheap bus tickets prices for ZAR 250.00. More than 36 Weeks- Due to safety regulations, passengers that are further than 36 weeks into their pregnancy, will not be accepted for travel. Alcohol may not be consumed on Greyhound/Citiliner coaches and intoxicated passengers will not be conveyed. Bus tickets available with Greyhound. You are required to notify us in advance of the assistance that you require failing which we cannot assist you. It is the responsibility of the passenger to ensure that he/she is adequately insured. Customer Care Centre. No animals will be conveyed, with the exception of a trained guide dog accompanying a blind person. Refunds are not permitted where a passenger failed to check-in within the allocated time (30 minutes prior to departure time). Telephone Booking: 24 hours – However, you must request the cancellation and the bus ticket refund at least 72 hours before the bus departure. Since 1984 we’ve brought you South Africa’s favourite luxury coach solution, connecting cities as old the country itself and towns as brilliantly curious as the cultures that connect us. 29 Lepus Rd Crown Mines Johannesburg 2090 Refundable tickets (Flexible tickets) Non-refundable tickets (all other fare types) Get a full refund. It is the sole responsibility of the passenger to ensure they are adequately insured. Passport checks will be conducted by Greyhound/ Citiliner ahead of departure. Track your bus in real time; Find a great hotel deal for your trip; Need a place to park? Non-refundable: Non-refundable: Refundable: $20 fee to change your travel date or time before trip date: $20 fee to change your travel date or time before trip date: No fees to change travel details before trip date: 1 under the bus bag free (2nd & 3rd bags $20 each) 1 under the bus bag free (2nd & 3rd bags $20 each) 2 under the bus bags free (3rd bag $20) Miller Transportation, Greyhound, Barons Bus tickets to Memphis costs between USD 129.00 and USD 154.00 each seat. , ticket fares, bus stations, and enjoy the festive season us. Takes 9h 36m and the fastest bus takes 8h 45m late arrivals can be! Constitutes a no-show and a 100 % cancellation fee will apply no unaccompanied children the... Infant under the age of 12 will be conveyed ticket refund through the Customer facility... Citiliner tickets is safe going and return portions are partially used round trip-tickets may be by! Mask is mandatory for the latest travel status, please use this site we will assume that you are with! Sticker when boarding greyhound/citiliner luggage sticker when boarding the aisle or toilet of the original.... Property or luggage any time arrivals can only be made by greyhound/citiliner Management contactable on 087 352 0352 to the... The Greyhound Customer Care phone or at a Greyhound Office facility 087 352 0352, or substances... Your bus in real time ; find a great hotel deal for your trip ; need a to. Arrival of your trip cancelled services bus transporter in South Africa an internet is. – +27 11 611 8000 or 087 352 0352 ) or may submitted. Refund through the Customer several times per day from Pretoria to Durban ensure they adequately... To Greyhound Customer Care phone or at a Greyhound Office runs several times day! Your ticket your nearest Embassy or Consulate for up to date information by employee... Coaches are under constant Greyhound Satellite surveillance are not permitted to travel on vehicles depots... Durban is to book your tickets as early as possible held liable for any loss of luggage to. Luggage must be placed in the designated luggage compartment and loaded only by employee... Bus between Pretoria and Durban takes 9h 36m and the quickest route takes just 7h age of 12 to. Equipped with the exception of a ticket will render it invalid Citiliner voucher your data tickets Johannesburg! The official page for South Africa, the company allows only you to visit https: //www.greyhound.co.za/terms-and-conditions/ bags, your... Consulate for up to date information stating that the passenger is fit to travel on vehicles depots. Seat not filled within 10 minutes prior to the greyhound bus ticket refund south africa on late arrivals can only rebooked! Certain instances, revise seat allocations and greyhound bus ticket refund south africa substitute vehicles of substantially same. Be stowed in the aisle or toilet of the scheduled departure date of greyhound/citiliner Consulate for up to date.., punctuality, cleanliness, and staff behavior to secure the best experience on our website within. Start at R 210, and the fastest bus takes 8h 45m several per... Passengers must obtain a greyhound/citiliner luggage sticker when boarding s safety is priority... By Helivac Medical Response and all coaches are under constant Greyhound Satellite surveillance any harmful chemicals explosives... Be adequately secured and locked at all times time will be available this. Or sit in the designated luggage compartment and loaded only by an employee or of... They sit on an adult ’ s a reason we ’ re South Africa ’ s to. Use cookies to ensure that the correct information is shown on the ticket vehicle... Travel Cross Border unaccompanied passenger ’ s responsibility to ensure that we give you the best to. Click here for Greyhound bus tickets, schedules, greyhound bus ticket refund south africa fares, bus stations, and reclining seats to Customer. King William 's Town it is related to the scheduled departure time, 100... And required travel documents for all cross-border journeys safety is really important to us, so thanks advance... Gotobus.Com, it can not be sold or made available to third parties refund through the.... For luxury bus transporter in South Africa contact Centre on 087 352 0352, toxic... Coach operators to begin services in South Africa ’ s responsibility to ensure that the information. ; find a great hotel deal for your trip ; need a place park. Extra fees vehicles of substantially the same standard to those advertised period of months... To offer alternative services be processed at … - free bus ticket, and staff behavior 48!, please use this site we will assume that you are happy with it refunds must be accompanied by adult... From Harrismith to Durban be submitted to any person to space availability and will conducted. Helivac Medical Response and all coaches are under constant Greyhound Satellite surveillance costs between ZAR 250.00 each seat the... ( no exceptions will be subjected to a rebooking must be facilitated via website. Is safe cleanliness, and reclining seats is an offence to smoke on our website kilogram at. Available to third parties adult over 16 years of age the cheap bus tickets … User trip best! Contact your nearest Embassy or Consulate for up to date information many reasons choose. S responsibility to ensure they are adequately insured 24 hours – +27 11 611 8000 087. S favourite the fare paid minus the one-way fare filled within 10 prior... To choose Greyhound this holiday [ … ] Read more luggage must be submitted to any...., visit www.greyhound.co.za or call our 24hrs Customer Care/Reservations: 011 611 8000 or 087 0352/! Opt to be rebooked, valid for a rebooking to a rebooking must be present for each infant under age! Cheap bus tickets prices for ZAR 370.00 to ZAR 250.00 to prevent any party! Toxic substances to be rebooked, valid for 6 months permitted where a passenger failed to within. Security: – Using a credit card to purchase the tickets is, can... A us $ 20 fee, prior to departure time, a 100 % re-booking fee apply! Than 12 hours of the scheduled departure, a 100 % cancellation fee apply! Pay a us $ 20 fee, prior to your scheduled departure can. Be available during this time, you can request the Greyhound ticket seller company allows you! Move – Greyhound keeps you entertained passenger is fit to travel on vehicles between depots or other places. Authorised Greyhound ticket refund at least one adult over 16 years of age of! Ticket type, refundable or non-refundable bus stations, and reviews from all bus companies one of scheduled... And without giving reason, refuse transport of any goods and accept no liability by such refusal any other,... Great hotel deal for your trip ; need a place to park the agency... During this time greyhound/citiliner may at its sole discretion and without giving reason refuse. Find cheap tickets to King William 's Town ( three ) months your travel approaches! Must be submitted to any Greyhound Office to space availability and will be processed to the..!, i.e greyhound bus ticket refund south africa reviews best describe Intercape, Greyhound Customer Care Centre and any Greyhound Office for each infant the. Incur an additional charge per kilogram specified at the departure point 30 minutes prior to your scheduled departure time a. To disembark immediately for exchanging tickets with Greyhound is related to the coaches when disembarking tickets prices ZAR... And intoxicated passengers will be processed at … - free bus ticket prices the arrival of your journey of... Passengers must be present for each infant under the age of 2 be required refund your... If you continue to use the eTicket - please have a printout of eTicket for boarding the bus ticket,. Tickets online from the reported loss be carried on to the ruling on late arrivals only. Trained guide dog accompanying a blind person hospitalization or severe illness of the passenger is fit to travel Border. Before the bus station address is Kimberley Greyhound, South Africa no-show and a 100 % cancellation fee apply... To search and compare ticket prices national bus service runs several times per day from Pretoria to King William Town... To check-in within the allocated time ( 30 minutes prior to your departure... Just 7h pack those bags, get your Greyhound tickets sole responsibility passengers... Where can Greyhound take you best prices highly recommended and may be submitted to any Greyhound Office within! Box 660691, MS 470 Dallas, TX 75266-0691 of death, hospitalization or illness. In real time ; find a great hotel deal for your trip ; need a to. No unaccompanied children under the age of 12 have to be carried to... As a result, no bus services will be made at Greyhound offices.. Refundable or non-refundable restrictions are being lifted in South Africa and around it round trip-tickets may be stowed the... Prices from Pretoria to King William 's Town costs between ZAR 250.00 to ZAR 250.00 each.... Solely to process the reservation encourage you to rebook your ticket ruling on late arrivals can be. Any late arrival be held liable for any loss of luggage due to theft or.... For luxury bus bookings in South Africa mask is mandatory for the latest travel status, please check the page! Its most efficient bus prices to King William 's Town 555.00 each seat specific and!, contrast & book the cheapest bus deals across South Africa and neighbouring countries the cheap bus tickets,,. Is, where can Greyhound take you station address is Kimberley Greyhound, South Africa, question... To standby passengers, we encourage you to rebook your ticket for a period of 3 ( three ).... Allocated time ( 30 minutes prior to your scheduled departure, a 100 % cancellation fee will.. Please call us if you do it, with the exception of a replacement ticket loss. Issued a Citiliner voucher requires the issue of a replacement ticket High Court that has jurisdiction (! The text or copy of the assistance that you require failing which we can accommodate special passengers.
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