Shop Savings Services Ideas. Michael at the paint section was friendly and helpful, and helped us a lot getting the correct color when we went to get the correct color. So I was happy at this point. Delivery was scheduled 0800-1200 on December 28th. Called the cooperate office and to date have never gotten a call from the store managers. The only thing she said was, she needs to investigate and will call back. UGH , Lowe's is a great service for items in stock, but very poor for ordering items especially appliances. Also their selection of sprinkler systems and accessories was minimal and slightly disorganized." The color below is what we bought today. I spoke to another manager. I was more interested in just giving him a good review. Freaking B.S. I love the Lowe’s customer service all around! The associates greeted me and asked if they could help me. Tested it on a wall, liked it, decided to order it. My flooring choices was not in the system or folder. Store Locator / Store Directory / MD / Upper Marlboro; Largo Lowe's . Customer service did not apologize when I complained or even offer to look into why their system showed ready, but in fact my order wasn't. “// Military discount: Show your ID and get 10% off After arguing they tell me that "Oh yes! Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted. I'm a fan. I will be taking my business elsewhere if you aren't even going to take back products that are brands exclusive to them?! I would have walked out but I was picking up an online order for someone out of state. I was given a new date of December 6. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I'm sure they can get the same products as Lowes. The color was completely different from the color I had gotten in the sample last night. Why would that make a difference, they also told me that my Military discount wouldn't apply for the purchase. I think does matter what kind of customers look like.The custormer service representative should not be despise to anyone. She asked a Senior coworker to help.We explained it all to her again. And what's more concerning is that they can't find the appliance that was supposed to be delivered. The dsi driver told me that it is not on my order to have anything installed. From this day forward, Home Depot will get all of our business. Bought a tool box. Sad part never expected to. Thanks to the ladies in Cabinetry especially for your long time knowledge and expertise! I know it's busy on a Saturday morning but that is usually when you staff your business accordingly. In addition, my account showed that I have a Lowe's credit card, but I do not. Lowes is useless. Sadly at this point I would gladly take my old appliances back. Meh. I said, "Yes". So now I need 2 more fillers so the fridge won't look too small. They told me that they would pull them and have them ready to pick up in 3 days. My sister started to paint while I ran to the grocery store. Terrible customer service! The rep did not apologize to me. Is there anybody doing checks and balances? Some of my cabinets were delivered broken and their compensation for real estate lost in my kitchen and broken cabinets, was a 50 dollar in-store credit. I tried reaching someone for almost two weeks with no response. Lowe's Home Improvement lists My Lists. He took the time to explain the details of the paint and quality. I don't order from Lowe's very often. I have been back and forth trying to resolve this issue since December. Ordered a refrigerator going on 3 weeks ago. You would think the status is right on the computer screen. Ask a Question. I’m redoing my house and it’s looking amazing! Thanks to our Contractor Jay -R of AK pipe restoration! We're always community first, and that's why we truly enjoy helping people love where they live. They are great employees. I called Lowe's and no answer. The customer service is beyond deplorable. I’m really loving being home on a stay-cation with a whirlpool tub soon! The rep could've said to her, "ma'am I'll be with you as soon as I finish with this customer". Original review: July 5, 2020. Buy tools, small appliances, home security and more, plus pick up in store today. 1057 reviews of Lowe's Home Improvement "I went in to the Lowe's on Bayshore Blvd. Close • Posted by. The 1st time the woman said it was a quick question, so I said go ahead, she was quick in asking but the rep's response was long.The 2nd time, I was in the middle of spelling my last name, the same woman interrupted me! 13201 N. Ranch Rd 620, Bldg. At 6pm I called to see where they were and was told "You aren't scheduled for delivery today!" We will never purchase from this store again. We waited all day since the time frame they give you is 8 AM to 8 PM and the driver supposed to call 30 mins before delivery. Every time I go in this store I leave mad! "STEVEN B", "JOSSE and "JOSHUA" were very helpful in assisting me as well. I bought all my ceiling fans from here & I was almost confused by the big selection. We'll see you soon! We all know that Lowe's has a bad reputation when it comes to lack of customer service, this one is no different that the ones I shopped at before. The driver was told to deliver it to my place of business and the driver said he knew where it was. But I can say that I tried calling them for three days and never got a human to answer the phone. They maxed out her credit card and refused to fix the problem they created. The truck still DID NOT have all the stone. And she never did. The stone DID NOT ARRIVE. She said this is not $7.48. Cart with 0 items Cart. My sister started to paint while I ran to the grocery store. 22 other reviews that are not currently recommended, 2801 South WS Young Drive Killeen, TX 76542 United States, Foxworth-Galbraith Lumber & Building Materials, Find more Hardware Stores near Lowe's Home Improvement. She got the coupon back from the cashier, and rudely told me, this is your coupon, but you're not able to use it, then she left. The stone was delivered despite it being canceled. Kat Jackson was the only one who was waiting on customers while the others stood around talking to each other. Ms. Kat Jackson keep up the great friendly service!!! and widths to be sure it fit for proper clearance I was looking for. Tested it on a wall, liked it, decided to order it. His journeyman is John “Lucas’s dad! And with our special values that you’ll find every day at Lowe’s, you can be sure you’re getting the best deal possible. The rep was white, the rude lady was white, was I being treated badly because I wasn't white, I wondered.I did speak to a manager after the incident. More info should have been given. Had a guy take 5 minutes to describe the various hose nozzles to me, which was above and beyond the help I needed, but I appreciated the effort." I drove up to the store and was told that they would not price match because my local Home Depot didn't have it in stock. We went looking for a ceiling fan and a air purifier. So many goodies for working around the house and yard. After struggling with our old appliances for years we finally upgraded everything over the last year!! The color on top is the sample we got yesterday. Placed an order for 540 Castle Rock Stones to be delivered on October 27, 2020. I asked," can I get $5 coupon back"? 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