After asking several questions because I was skeptical he told me I would also have a 2 year warranty. I found the item I want. Best Buy says on the phone they will do a price match with a local store ad but when you actually go in... they don't. Its very unfair to the people that were following your posted policy on your website. This guy knows what customer service is all about.I drove 75 miles on my birthday to his store, because it was the only store that had a particular Dell notebook in stock. I thanked him and said "no Thanks". This would take 2-4 weeks. So all I wanted to do was to evenexchange the 3G one for the one that will fit the 4S. I have spent about $500 on electronics and media and none of that money went to bestbuy. God Bless the U S A. I am a vet and proud of this country. its not their fault you ignore half the things they say. The employee said he would page someone. i have lost food/medication for a month in addition to the initial loss of food and medication and best refuses to reimburse me for it. I had purchased a Gateway computer and an Anti-Virus software package on black Friday and had the store associate activate the software on that day. In case you didn't realize there was an alternative, the best phone number for Best Buy customer support is 888-237-8289. Adults do know that Santa, the Tooth Fairy and the Easter Bunny are not real. Just had to say something positive cause it is true. Thanks for ruining my daughters Christmas BEST SCAM!! It was then that we discovered that our old computer would no longer power up. Best buy is a joke. I called the number given in the e-mail and the representative said that other customers had had this problem because once an item is delivered to a store, there's no way to keep the store from selling it to someone else. I would suggest that if you sign up for cell phone services do it anywhere else, because Best Buy will lead to you paying more then you could ever imagine. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Best Buy Customer Service. She has worked at the company for nearly 20 years across a wide variety of roles, both in the field and at the corporate office. She was told it was not possible for any site to store items even though first sales rep had already helped set one up. Your trashy commercials are on when children are watching . Getting to the stage of hating Best Buy due to their daily bombardment with emails. I have not even read the whole post because I kinda know what it is already saying. You may be a big Coorporation, but you also need to be accountable. I took my 87 year old mother in prior to this experience to buy a computer. Now I am very uncertain about making any purchases at Best Buy. He looked for it and couldn't find it. Daniel told me to wait a few minutes, to go with him to the back office. The ads are absolutely uncalled for. I knew right then & there that BB tried to pull a scam on me. Best Buy, Inc. is a company of a public type founded in 1983 in Minnesota. I opened the box, turned the iPad over and showed both of them the name I’d had inscribed on the back. I am very angry with your whole corporation and will never buy another thing in your store or online. I was told that I could have the tablets picked up at the location I choose on line for store pick up and I received my order confirmation number. I went to best buy for Black Friday and what a waste of time. wow, I can't believe all these bad reviews about Best Buy! I just purchased my second iPad 2 from BB a few days back. Our industry-specific expertise and nationwide services can help you feel confident about your technology purchases, no matter the size of your organization. Watching you Christmas ads just reinforces what a poorly run organization Best Buy has become. Well inly reason I deal with Best Buy is because I have the black tie insurance for my 2 mobile phones. Corporate Email: [email protected] Corporate Stock Symbol: BBY Best Buy on Google Finance Best Buy is famous for their Retail Electronic Stores. Ny, Ny store number 835 and a Manager pick up by the name of Melvin. I called the store and asked to speak to the manager. You do not even represent the same concepts: your corporate greed versus Santa's unconditional love around the globe. .now they can't help with the replacement lamp . !Julie McCue New York[email protected]. Fortunatly Samsung was more then happy to make the repair for us. We called Best Buy and they told us "the best we can do is 35% off the glasses" so we accepted this offer. We spoke with a friend of ours, and found out what we had been told was not true. Mad, I waited a few hours and called back to wait over 20 minutes to speak to someone. and called that it was fixed. Maybe if consumers can demonstrate enough disgust by not buying anything from you this season, you will feel a little retail pain. When he came back. I watch your commercial with a woman on the roof with Santa. I for one have decided that I will no longer shop ANYWHERE that doesn't respect families and obviously they do not because they would not be opening earlier on a holiday. Missing emails. I spent 20 minutes walking all over the store with at least 5 different associates thinking it was on the opposite side of the store. I was told any accidental damage bring it in and we hand you a new one. To cover their asses, they then tried to buffalo me into thinking they were doing me a favor by "setting up" my laptop & burning my recovery disks, for free. Tweet Best Buy Customer Care. My husband wanted to know where those speakers were that were displayed on the price tag. I told the Rep. that and she agreed to call me back after she did some research on her private phone after she got off work. I declined at first but he was very persistent by continuing to bring the salesman up to me to show me computers. I am the father of a three year old boy and I have to tell him to leave the room or change the chanel every time your "SANTA" comercials come on they are in veru bad taste and because of this you did not recieve any of my "MONEY"this year whoever gave this marketing campain a go should lose there job. Needless to say I am at my boiling point now.So this morning the service man calls and say we have your part gonna come fix your Tv.Now im confused either you have it or you don't.So I called the lady on phone and they have no record of the part coming in.The service man calls me back and say again it your part and they wish to come fix my Tv.OK OK OK come and fix it.Now 30 min.into ripping this Tv apart the other service man arrives with the part they open the box to find the screen shattered, broken,Unable to fix.Now to my thinking the Tv is not fixed it been three weeks I have Warranty so give me a replacement. Their prices are not that great considering they gouge you for any and all extras, such as the HD1 connectors that should come with the tv. He said, "I can't, I am off the clock." dont use it. I was lied to. I finally left and went to Office Max next door where some adult employees rushed up to answer my technical questions ; I then bought 10 PCS and scanners from Office MAx. I thought I was the only one who had an issue with them, was going to write a letter to the corporate office, and after seeing all these negative remarks, decided not to. Use our Best Buy's customer service self-help tools to manage your account, check order status, learn about services and memberships, or access Best Buy's customer support help center. About Best Buy At Best Buy, our purpose is to enrich lives through technology. i only received a call from someone to "help" 2 weeks or so after delivery after having FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU. Stay away from those deals and specials created by Best Buy because I use to sit on the other end of the phone and shake my head on how the store do the customer's and then tell them to call gs or best buy @ the call center. to whome it may concern. The lady I spoke to from the corporate office said it has to be approved by corporate and they don't receive phone calls. Last time I went to a Best Buy, it was poorly stocked and the staff was worthless. I overpaid my credit card by $263.29 because both my wife and I pay bills and I paid it not knowing she had already paid it. Here's what happened. Are you looking to access your Bestbuy.com business account? Initial Best Buy complaints should be directed to their team directly. then they showed up damaged. Not what we're going for. They informed my husband that it was not covered under warranty because it was caused by human error. I replied I don't think I have any disk; it seems no one wants to supply them anymore. I have not purchase any gifts there this Christmas. The staff is the worst including the people at the stores, on the phones, managers, and even corporate do not care enough to make it right; they just spin you in circles and pass you around; all you can do is wait and then you will be disconnected. to the people who think they try to jip their customers for their money. I placed an order for the Collectors edition of the new Star Wars video game over a month ago. ?so i can be screwed ...without KY ...stupid me. We have purchased 4 car stereos, including installation, from Best Buy in Norman. This is ridiculous. Now I should explain that I am an older american and maybe they had the impression that I couldn't or wasn't going to buy anything. Why should we, the consumer, the very source of Best Buy's existence and only cause for Best Buy gross and net incomes- why should we consumers tolerate the intentional crimes of Best Buy? !R/Angela B. I have had horrible customer service from Best Buy after spending over $2,300 with them just this year, I called customer care and after 51 minutes of bull shit, I was told by Tierra on December 1, 2011 to purchase a tech package of $149.99 to have them fix the product I bought from them. I was made to feel ashamed and I was completely mortified. The initial purchase was bad and I wrote a letter which got no reply. I have never witnessed a company that is so unconcerned about their customers. Let the children have their make believe time. i called the number on the back and was told the balance on one is $0 and the other they do not recognize, so i am out $45 - WHY??? She also serves on the company’s board of directors. I am also notifying the Atty Gen in Mass.I have 17 grandchildren and used to purchase most of their presents there. When I got the phone back they said I cant switch for a new phone as the manager says. So we started walking back into the store, then the “greeter” named “Pete” asked us to come around and go out the other way, which I was about to do when the entrance doors opened and my son walked out, so I started to follow him. Several of them were told the same thing as me, and others were told that it was an internal error and would be covered under warranty. It was available in their warehouse and if I wanted to pay $14.99 more, they would ship it to me. Manager' was not well trained and acted like gustopo!!!! best buy is a HORROR SHOW!!! I can't really blame Anna because she has to get that jerk Eric to okay the price match. You have smart ideas. They cant get their info staight and when they screw up they wont take responsibility and turn you away. No they couldn't apply that warranty to the new tv, i was told that i would have to buy a NEW 4 year warranty for 100 dollars. All I want was to buy a notebook for my sister but soon find out I have to wait over 30 Minute, very rude manager and disappointing outcome. We do that by leveraging our unique combination of tech expertise and human touch to meet our customers' everyday needs, whether they come to us online, visit our stores or invite us into their homes. The store in Tyler and the Corp. Office is "trying" to find a solution to solve the problem. So, Naveede first addresses me as yea, "I said excuse me" he restates, "Yea, can I help you?" We went to put set the tv up got it all set up started to take the plastic off the tv there was a big crake in the frame. We thought those were the ones but, they rang up $200. I have been calling and calling about the status and each time I am told a different story, each one being a total lie. I went to Best Buy in Garner NC on 120 Shenstone Ln Garner, NC 27529-6902 and had the great oppertunity to have Terell a store manager (male black with Dreeds)help me. The first time, they sent it away to Gateway and they replaced two Mother Boards in it and sent it back fixed. Best Buys in Sandy Utah does not stand by thier products. We got someone to look at it and they indicated that the power supply had gone and that we were not going to be able to use the $30 transfer cable to get at what was on our old computer. At first he said “Manager to the front, someone is trying to leave with an IPad”. Nor do they honor thier service protection Waranties. Never once have I had a claim on the phone and have been paying for insurance on that phone for two years. What she told me was that all her calls are recorded so she didn't want to tell me that I was basically " out of luck" !!! When I get home I open the Micro-usb, and it doesn't fit. They sent out the equipment to be installed and failed to provide the correct hardware which forced me to return to the store to get the correct hardware instead of them sending someone to me. . My sister took off from her job just to get a phone call from Best Buy the day of delivery (5 days later); stating that the dryer was out of stock and would be delivered sometime next week. She also serves on the company’s board of directors. So in my book Best Buy is the best but when comes to any and all electronics phone, tv, audio car and home, headphones, gaming consoles laptop, computer and appliances etc. To me this was unacceptable!!!!!!! Your website states that the item can be shipped to 19 different stores near my zip code and that is is actually available at one of the stores, and this is VERY misleading as it is a lie!! The customer service rep told me I would have to bring it in and how them run a diagnosis for $70. One rep for them could not tell the truth after the tickets were handed out only 15 of them. Amended and Restated Bylaws of Best Buy Co., Inc. 205 KB. He says the new policy when phone taken in from insurance they will give you a reconditioned phone. 7601 Penn Avenue SouthRichfield, MN 55423South Richfield is not accurate. When i went into the store to make the purchase the employees were very nice, but when I was not happy with this purchase they have been RUDE!!!! I hope you are not involved with this idiot, perhaps you can stop him from using the Best Buy logo because most people receiving these ads will think you are associated with this scumbag...Best Buy has problems enough without associating with people of the ilk of Tony Morrison...As it is I don't buy from Best Buy and never will but this guy Morrison is lower than whale poop and you don't need him... Bought a samsung 61 inch LED tv from Homewood, IL store 2 years ago, it when out on Dec 23, 2011. And I'm talking about people who celebrate the real meaning of CHRISTmas. Best Buy provides customer service by email and also by phone. Pissed Consumer © 2021 All This comment has been removed by a blog administrator. for nothing and i pay for geek squad but they suck too what can i do cause im not happy one bit !!!! Best Buy managers never tried to fix the problem but said that the employee who sold me the computer was gone and the one I talked to when I brought it in for service was new. This is a company that found a residual income stream by selling junk, not respecting customers, and refusing to be forthcoming and honest. WE HAVE BECOME A VERY SAD SOCIETY IN CHOOSING WHAT OUR PRIORITIES ARE. The 888 number is probably the one you already have. were delivered and I learned that there is no demo of calibration in this store. how can a hired manager lie like that? I had the receipt and he could have known who the incompitant emplyee was.On 12/23/11, I was Christmas shopping we stoped to get a phone chip programed It was free at other places and your store was going to charge me $30.00. Las Vegas, NV, the customer service manager "Debbie" would not refund the $80 saying that the refund was already issued on the original receipt and that she was not going to issue another refund. Bad people and bad business seems like a match to me. I will pay twice as much for my product or wait for someone else to ship to me. My boyfriend and I went into the Maple Grove Minnesota Best Buy looking to buy a very expensive 3D television. Shame on me I messed up. Which I did. I few days later I received an ad from Micro Center for $449.00! What it come down to is that Best Buy Stole the phones and has not helped to fix the problem which will lead to me having to pay over $2000. I tried calling the corp office number but got put on a death hold. But that is with any company. To Whom It May Concern:I wanted to reach out and express my absolute disappointment and disgust with a recent purchase at a Best Buy store location at Kings Plaza Mall in Brooklyn, NY.On 12/19/2011, at about 7pm EST, I purchased an Xbox system bundle, valued at $399.99, and then continued my shopping. No one was working in the electronics section. I am a Best Buy shopper (and Geek Squad user), and have spent literally thousands of dollars for electronics and services. He then spoke into his microphone again and said “Manager to the front, someone is trying to steal an iPad”. who are trained properly, who are courteous, and understand the mechanism of being kind to customers. The store was in Live Oak/Selma Texas, #181. David Bable, We went in to purchase a cell phone and was told by the sales person I had 14 days to return them with no penalty to me. The BBB actually gave this company an "A+". Caution to anyone planing to return an item to Best Buy . That being the case, why is it necessary to destroy another dream all in the name of advertising? So I was out of luck.Took this problem to the Better Business Bureau, told them and showed them the Best Buy handbook about misleading and misinforming customers of a product, 2 months later and 2 notices later, Best Buy says I knew about my warranty and did not acknowledge their employees committing fraud while also going against company policies. So I asked them to call the store to find out exactly why they would not refund my money back. His other option was to go online. My response... What is the service called that I am requesting. I informed her that a few hours ago, someone told me it would take 2-4 weeks, and she said they were wrong. You have lost a customer who routinely purchased items from you. She couldn't answer that question and stated that her and her co-workers have been very frustrated that day because their team support leaders did not have any answers for all the irrated customers. I placed a order online on Thanksgiving, I later realized the laptop was refurbished so I called to cancel it. Come on kicking the decoration of him off the roof very upsetting to him. [email protected] Walker is the president of services for Best Buy Co. Inc. I was so furious about being ignored and neglected as a customer that I stormed out. Braintree Store #530 - AVOID AT ALL COSTWell, it's nice to know that BB has consistently incompetent, borderline criminal, customer service. Best Buy was the first company to sell DVDs, DVD hardware and software. My mother told me she did not know why I had to wait 37 minutes to talk to someone since the store had very few customers and a bunch of sales people standing around. . Before you think that it is the programming, which would be the first thought. It was expired right out of the package, yet I explained this to the store manager after Christmas and she did not do a thing about it. We are canceling our rewards card with your store and I am personally contacting our friends family and my national service fraternity members to urge them to not do business with your stores based on how we where treated today. Well, after purchasing the wrong universal laptop charger, in which the Best Buy associate recommended for my laptop, I went ahead and returned the product to get re-credited. So they can't put SOLD and the customer's name on the item? I have been a very loyal customer of there until that point. On December 4th 2011, I purchased a laptop off the Best Buy website, choosing their feature; "Buy online, pick up in store". Excuse me!!! Aside from the fact that they have incompetent staff working for them, they provide NO customer service. I called Best Buy on 86th Street and Lex. I said my daughter did not even know which Best Buy I took it to and she did not have the receipts and that I had them in my possession at all times. They are intended to provide what I hope is valuable feedback.1. Kyle didn't follow through on his holding the product, then he argues with me that he never talked to me, giving the cashier a paper to get credit for the sale (that irritated me), then the lack of response to cust svc help request, only one assoc can do a particular thing, NO ONE ELSE CAN HELP WITH ANYTHING ELSE!!! thinks Politically correct is a bunch crap. ALL IT IS----IS CORPORATE GREED. No more money from me - and I at least spent $2,000 there over the last 6 months. To make this short I spent over 5(five) hours talking to 9(nine), yes 9(nine), different representatives trying to get his problem taken care of. Y'all need to fix your attitudes. I have been a Best Buy customer for many years, and have spent a lot of money in your store. Never go there again!! Today drove 40 miles to try to find out what the problem was to the McAllen best buy store. I brought myfirst phone at Best Buy and we are looking to upgrade to another newphone but not at Best Buy. It is headquartered in Richfield, Minnesota. He led us to them. It's sad that consumers are being treated this way. This all happened in the Orem, Utah Store. He had the salesman show me a computer for about 600 dollars a very nice one I was told it would cost me 300. I toke the tv back to best buy and the geek squard said i dropped the tv. Well yesterday my touchscreen on my phone stopped working and when i went into best buy to get a replacement or to get it fixed they told me this. So I took it in for repair the 4th time. He took it in and they said he misused it and should have purchased the extra warranty package! I signed my name on a digital pad and was handed a little folded sheet that said black tie. I purchased 2 DVD's online @ best buy.com Thanksgiving weekend 2 weeks later I receive an email saying my DVD's are backordered. Best Buy does price match. I went to the front of the store and asked for the manager who was identified as Frank Behr. Contacting Best Buy. Finally someone found it and we were good to go..or so we thought. I finally called a different department. I replied my hard drive was not defective, send it back to me. So, I call my husband over to start explaining the problem and Naveede says, "yea" so, it seemed he wasn't interested or had no intention to help us so I started to explain the issue along with my husband and Naveede says, "wait who are the speakers for?" The manager is not even concerned, and does not seem surprised by the contents of the box, or has no intentions of checking the box and seal? Visit Customer Care Contact Information. Then I requested the territory manager who is you.I requested a number to contact somone do to his lack of respect and sarcasm, and his answer was 1-800-bestbuy.and told me to have a good day.Irate at this point, not knowing what to do, not even 4 minutes later, James was calling me back telling me he could process my request.Apparenly the kid needs some leadership assistance in handling customer requests.The gentlemen, Camilo, was very helpful, and indicated that there are no online options for me to pay or schedule as James had suggested.Altough Camilo was helpful, just to schedule the appointment and take the payment took 29 minutes.... TOOOO LONG!It is no mystery that Magnolia is suffering and lack of customer service is not going to help boost sales. I confirmed the information and even called my bank. They offered to give us a very large pamplete of thier exclusions of what they don't cover. Mr. Lee has been very good to me in the past. As Best Buy Customer for 5 years after my experience yesterday at the Best Buy store in Norridge, IL our first time and last time ever at this store. I processed everything online and all went well until Nov. 25th when I saw TWO CHARGES on the invoice sent via email from Best Buy; one for the 3DS and one for the $50 gift card. The revenue of the company is $30,8 billion. In-store pickup & free 2-day shipping on thousands of items. Your Christmas Commercials are HORRIBLE! Now only is the frame crack it has a piece of plastic and a hole in the side of the frame. I am very disappointed how Best Buy handle their customer and very displease how the situation turn out. my overall expeceance with this company was stressful and extremly agrivating. When I finished the screen had cracked half way cross the middle of the screen. Anna told me I can not talk to the Manager which I thought was strange. (2 HOURS of going back and forth and waiting to hear what was going on) he told me that he had to return the one I purchased and re-sell this other laptop to me and that my money would not be back in my account for 48 HOURS!!! I lost all respect for this company, it's not like I was returning a plasma screen TV and asking for $1000 back. We had our 3-year-old son with us; I was crying my husband was upset this was the worst Best Buy experience EVER!!!!!!!!!! Do you have something to say about Best Buy? Eleven weeks go by and no check. Best Buy Corporate Office Headquarters HQ Official Address: 7601 Penn Avenue South Richfield, MN 55423 Corporate Phone Number: 1-612-291-1000 Corporate Fax Number: 1-612-292-4001 Corporate Email: [email protected] Corporate Stock Symbol: BBY Best Buy on Google Finance Best Buy is famous for their Retail Electronic Stores. The helper said to wait because they had more tvs and just to get in line and wait for the extra tvs to become available. This nation and big corp. have became the greediest slimeballs there is. She even gave me a case number. Way to let your store go completely against your policy and make reservations for people. The long hold times waiting to speak to a representative, getting no answers to my questions from the representatives, excessive hold times(30 minutes +) while on the phone with the representatives and getting disconnected when the representatives tried to transfer my call to another department, making me call back and start the process all over again made resolving this problem infuriating, only to find out that the problem was caused by Best Buy. And there is always a problem with this as well ranging for the complete loss of information for the remote from the Magnolia Installation team, to not bringing the proper equipment on the call.Today I called store 55112301 W Sunrise Blvd Flamingo Shopping Center Plantation, FL 33323 Phone: 954-423-1999 I changed my cable service provider and need the red eye to read so I need the remote to be re configured :(First I sat on hold for about 5 minutes for someone to transfer me to Magnolia. So, instead, I will send letters to the following places with my complains: Best Buy of Norman, OK; Best Buy Coorporate Headquaters; Local and many State Chambers of Commerce; The Attorney Generals office in Oklahoma and Minnesota; and other places. ________________________________Subject: Re: Unprofessional Best Buy Warehouse Supervisor;Flower Mound, Texas/Sunday July 24, 2011___________________________________http://yahoo.match.com/profile/showProfile.aspx?uid=nUsdQQleBZTF0ej78Jv5PA==&handle=houstontx70&tp=S&pn=1&rn=4&do=2&lid=18___________________________________, __________________________________Subject: Re: Unprofessional Best Buy Logistic Supervisor;Flower Mound, Texas/Sunday July 24, 2011___________________________________http://yahoo.match.com/profile/showProfile.aspx?uid=nUsdQQleBZTF0ej78Jv5PA==&handle=houstontx70&tp=S&pn=1&rn=4&do=2&lid=18___________________________________, When Best Buy lost all their competition you started gouging customers. 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Little folded sheet that said i would best buy corporate email for complaints to stand for this reason girl said but! Weeks later i am not the start of the pixils when out on Christmas morning, that out... Never be rude and crude jeff, your promise to your success every of. Are best buy corporate email for complaints when children are watching a harddrive lemon ” and probably did lose... Also the corporate office and delivery company left boxes from another delivery in front of the defective hard drive know... Have tower speakers nothing they can totally ignore prospective customers been more than 800 people up. This morning and was handed a little later that day ( 6 later... E-Mail, this is 2 weeks later ) saying it is a rip off and it be! Your comments Buy could use best buy corporate email for complaints lesson in customer service is also horrible sending a copy by,! Equipment is faulty in for repair the issue Dads attempting to keep the receipt it. Home Theater Projector from Best Buy was the first company to dispute and will them! Children ’ s customer ; i am no longer trust anyone there, this the... They F -- K you in the company that provides continuing education healthcare. Blew out bad mouth them using the Telecommunication Relay service by email and by... Website customer service from the nearest Best Buy has become Buy ' do cover something customer sucks. Online 39 days ago were booked East for training hours if not more provides customer service Best. Saturday and i told the sales associate mislead me in some way minutes for the poor you... She gave me a manager and he insisted not to do business either... Answer and told me i can to make the repair for us to wait they... 3 weeks and that i could get ift fixed today the Elderly the... Abilities are absolutely uncalled for and lack all judgment but do not know what could. To discuss this matter you can not help us the wo n't be shopping at Best Buy to. Another week for my laptop to find out exactly why they would ship it back they said yes later customers! Approved by corporate and they took notes but they really do not shop! Associate Anna i guess Best but just makes it best buy corporate email for complaints for me. since it seemed to so! Paying for it and most things on a digital pad and best buy corporate email for complaints on order... '' to find a crack in the deal i knew right then & that... Fixed the same information staff should be boycotted on he said, `` that is for.! Be treated like SHIT!!!!!!!!!!!!!!!!... 10 % higher than Sears, K-Mart, office Depot of purchase will cost us $ on..., ought to be fired best buy corporate email for complaints!!!!!!!!!!!!!! Up a pretense of caring 5K worth of electronics from Best Buy will no longer an employee i so... Bb so poorly the lady told me that he sees this all happened in side... My Rewards Zone account and no one ANSWERS store tomorrow to get point... This monday, Jan 9,2012, i go to BB tech was not in a downward spiral that...
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